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Privacy Policy

Effective Date: June 2025
Entity: lendQUAL (operating under Social Luxe Media ABN 53 578 805 112)
Contact: info@lendqual.com.au
Business Address: Level 26, 44 Market Street, Sydney NSW 2000, Australia

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1. Introduction

lendQUAL (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


This Privacy Policy outlines how we collect, use, disclose, and store personal information, and how you can access or correct it.

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By using our website or submitting your information through our enquiry or SmartMatch™ forms, you agree to the terms of this Privacy Policy.

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2. What Information We Collect

We collect personal information necessary to connect you with a suitable, licensed broker or lender.


This may include:

  • Your full name

  • Contact details (email address, phone number, postcode or location)

  • Loan preferences (e.g., loan type, purpose, amount, timeframe)

  • Basic financial information (income source, employment type, business details)

  • Any other information you provide in forms, emails, or conversations with us

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We do not collect sensitive information (such as health or political information) unless specifically required and consented to by you.

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3. How We Collect Your Information

We collect information directly from you when you:

  • Complete an online form or questionnaire on our website

  • Communicate with us by email or phone

  • Engage with our advertisements or social media pages

  • Are referred to us by a partner or affiliate (with your consent)

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We may also collect non-personal information (e.g., site usage data, cookies, analytics) to improve our website and user experience.

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4. How We Use Your Information

Your personal information is used to:

  • Assess your funding needs

  • Match you with a licensed and qualified broker or lender

  • Facilitate communication between you and the matched broker

  • Respond to enquiries and provide customer support

  • Comply with legal and regulatory requirements

  • Improve our platform, marketing, and services

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We may also use de-identified information for research or reporting purposes to improve how Australians access finance.

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5. Disclosure of Information

We disclose personal information only as necessary to facilitate your introduction to a broker or lender.


This includes:

  • Licensed mortgage and finance brokers operating under their own Australian Credit Licence (ACL) or Credit Representative Number (CRN)

  • Reputable service providers who support our operations (e.g., IT, CRM, analytics)

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We do not sell, rent, or trade your personal data to any third party. All third-party partners are required to handle your information in accordance with the Privacy Act and our internal privacy standards.

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6. Credit Information

lendQUAL is not a credit provider and does not assess your creditworthiness or conduct credit checks. Your matched broker or lender may request additional information or perform a credit check only with your explicit consent and under their own licence obligations.

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7. Storage and Security

We take reasonable technical and organisational measures to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.


Data is stored on secure servers within Australia or trusted cloud providers that comply with Australian privacy laws.

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When no longer required, your personal information will be securely deleted or de-identified.

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8. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us at info@lendqual.com.au.


We will respond within a reasonable timeframe (usually within 30 days) and in accordance with the Australian Privacy Principles.

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9. Cookies and Website Analytics

Our website uses cookies and analytics tools to enhance user experience and measure website performance. Cookies do not personally identify you but help us understand how visitors use our website. You can disable cookies in your browser settings, though this may limit some website functionality.

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10. Overseas Disclosure

We generally do not disclose personal information outside Australia.
If it becomes necessary to do so (e.g., for data storage or processing), we will ensure the recipient is subject to equivalent privacy standards.

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11. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.

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12. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us at info@lendqual.com.au.


We take all complaints seriously and will investigate your concerns promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business operations. The latest version will always be available on our website and include the effective date.
 

14. Contact Details

For all privacy-related enquiries, please contact:

lendQUAL (operating under Social Luxe Media ABN 53 578 805 112)
info@lendqual.com.au
Level 26, 44 Market Street, Sydney NSW 2000, Australia
 

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